The Release Notes detail new features, and known issues/workarounds. Please read the Release Notes in their entirety as they contain important operational information that may impact successful use of the application.
Technical Support
ALE technical support is committed to resolving our customer’s technical issues in a timely manner. Customers with inquiries should contact us at:
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Country |
Supported Language |
Toll Free Number |
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France, Belgium, Luxembourg |
French |
+800-00200100 |
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Germany, Austria, Switzerland |
German |
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United Kingdom, Italy, Australia, Denmark, Ireland, Netherlands, South Africa, Norway, Poland, Sweden, Czech Republic, Estonia, Finland, Greece, Slovakia, Portugal |
English |
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Spain |
Spanish |
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India |
English |
+1 800 102 3277 |
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Singapore |
English |
+65 6812 1700 |
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Hong-Kong |
English |
+852 2104 8999 |
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South Korea |
English |
+822 519 9170 |
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Australia |
English |
+61 2 83 06 51 51 |
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USA |
English |
+1 800 995 2696 |
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Your questions answered in English, French, German or Spanish. |
English
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+1 650 385 2193
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Fax: +33(0)3 69 20 85 85
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Internet: Customers with service agreements may open cases 24 hours a day via the support web page. Upon opening a case, customers will receive a case number and may review, update, or escalate support cases on-line.
Related Documentation
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The Fleet Supervision User Guide can be found below:
https://docs.ovcirrus.com/
New Features
Device Catalog
The Device Catalog list screen will display the name(s) of the End Customer companies currently managing this device, visible to all Partner users (Admin, Modifier, or Viewer). When a Partner Company accepts a supervision request, all active devices from the End Customer company are added to the Partner Device Catalog List.
Service Renewal and Product Refresh
Fleet Supervision companies can create and run product refresh and service renewal opportunity reports for the Device Catalogue. The administrator has the right to create, modify, delete, and download reports.
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Create and Schedule Report – Fleet Supervision companies can create and manage Report definitions with scheduling options and manual execution. The user can generate a report for Service Renewal, which identifies devices nearing subscription expiry and supports the service renewal and sales renewal process for pricing, including the service part number. User will also be able to generate the Product Lifecycle Report, which tracks devices nearing or reaching the end of product support to aid replacement planning.
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Achieved Report – The Fleet Supervision companies can view all Report files generated from all completed runs for the last 2 years.
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Audit Logs Report - The Fleet Supervision companies can view the logs related to report actions, including create, edit, run, and delete. Only users with admin permission can access the logs. The system deletes logs after 90 days.