Events - FAQs/Troubleshooting

The time range which can be selected in Event application is based on the data persistency values set in the Basic Settings.

For Traps,

• Check the time period selected for ‘Event Traps’ in Basic Settings.

• Limit for the Traps is minimum 7 days to maximum 30 days.

For QoE Analytics,

• Limit is set to 5 days by default and maximum time span can be selected is 24 hours.

• This is default settings and can’t be modified.

• Live Notification is displayed at the interval of one minute.

• Notification panel displays only the latest 10 (approx.) records and to see all notifications you can Click on ‘see all’ option at bottom.

• Check the correct Scope and Time period is selected.

• Go to Network Events > Event Configuration.

• Configuration is applied to Access Point as per device selection in the Event Configuration.

• Edit the configuration, Select the missing Event type and save the changes.

• Then you will start receiving selected Traps.

• First check, correct Scope and Time period is selected.

• Go to Wireless > Advanced > External Engines.

• Select the engine with type OmniVista Cirrus Advanced Analytics.

• Check the missing type is selected in QoE Events.

• If No, select the type and set the Interval.

• If Yes, please check the interval configured, the event is received as per the interval. Please check Event Application after the configured Interval Time period.

• Go to Network Events >Event Definitions.

• Select the event type and click on Edit.

• Can update the Severity and the Synopsis and click on save button.

• The existing Events and new Events will have the modified Severity.