OmniVista Cirrus can report alerts received from network devices. Similar to the Events notification screen, the Alerts screen provides a list of alerts received and basic alert information (for example, severity, date/time received). You can also manage alerts and configure alert templates to identify specific alerts that you want OmniVista Cirrus to report.

There are two ways to access the Alerts screen from the Organization Dashboard:

  • Click on the Alerts panel heading in the lower-right of the dashboard.

  • Click on the Alerts option under the “Monitor” section of the OmniVista Cirrus menu.

The top section of the Alerts screen provides a summary of alert activity during the specified time range. The bottom section of the screen is the Alerts Entry List, which displays the alerts received from network devices within the specified time range. You can also use the Alerts screen to acknowledge alerts, delete alerts, and manage alert templates.

Viewing the Alerts Entry List

All alerts from all devices within the Organization scope and specified timeframe are displayed and updated in real-time. New alerts received are also indicated when a number displays next to the bell icon on the Organization banner. For example:

The bell icon provides a list of new events and alerts received. To view the list of new alerts, click on the bell icon, then on Alerts. A drop-down window displays the list of new alerts.

If you click on See All at the bottom of the drop-down list, the Alerts screen is displayed.

Alerts Entry List Information

The Alerts Entry List provides the following information for each alert received:

  • Alert Name - The name assigned to the alert.

  • Severity - The severity level (Minor/Major/Critical) of the alert.

  • Status - Whether the alert is un-acknowledged (UnAck-ed) or acknowledged (Ack-ed).

  • Recurrence - The number of times the alert was received in the selected Group by Window range within the specified time frame.

  • Recurrence Scope - Displays alerts from all devices in the Organization, Site, Building, Floor, or from a specific device. Use the display filter at the top of the Alerts screen to select which one of these entities to view.

  • Time of first alert- The date and time the alert was initially received.

  • Time of latest alert - The date and time the alert was last received.

Acknowledging Alerts

To acknowledge specific alerts, select one or more alerts in the Alerts Entry List, then select Acknowledge from the drop-down “Actions” menu or click on the checkmark next to the event under the “Actions” column.

To quickly acknowledge all alerts, select Acknowledge All from the “Actions” drop-down menu. Note that this option is available only when there are no specific alerts selected within the list.

After you acknowledge an alert(s), the status for the alert(s) changes to Ack-ed.

Deleting Alerts

To clear specific alerts from the Alerts Entry List, select one or more alerts, then select Delete from the “Actions” drop-down menu or click on the Delete icon next to the event under the “Actions” column.

To clear all alerts from the Alerts Entry List, select Delete All from the “Actions” drop-down menu. Note that this option is available only when there are no specific events selected within the list.

Managing Alert Templates

OmniVista Cirrus initially uses a default alert template (“DefaultTemplate_0) to determine which alerts to report on the Alerts Entry List. The default template is configured to report on all the selected alert types received from devices within all Sites of an Organization. You cannot delete the “DefaultTemplate_0” template but you can edit the default template attributes (for example, name, scope, and alert types) or define a new template to override the default template.

To view the active alert template, click on Manage Alert Templates at the top of the Alerts screen. The Alert Templates screen opens.

The following information is provided for the template:

  • Template Name - The name assigned to identify the alert template.

  • Scope - Report the selected alerts received from all Sites within the Organization or only from specific Sites within the Organization.

  • Status - Whether the template is active or inactive.

Create a New Template

When a new template is created, you are prompted to confirm that the new template settings will override the existing active template settings. There can only be on active template at a given time.

To create a new template, click on Create Template on the Alert Templates screen. The Create Alert Template screen opens.

Complete the following fields as described:

  • Template Name - Enter a name to assign to the new template.

  • Template Scope - Select Entire Organization (the default) or Specific Sites.

  • Alert Types - Select the alert types that you want to view on the Alerts Entry List. By default, all alerts are selected.

After you have finished configuring the new template, click Create Template. You are then prompted to confirm overriding the existing template with the new template.

Click Save to confirm. The new template becomes the only “active” template and the old template is “inactive”.

In the above example, “AlertTemplate_1” is now the active template and cannot be deleted (only edited). The “DefaultTemplate_0” is now inactive and can be edited or deleted.

Alert Types

The following alert types are available for you to select when creating or editing an alert template:

Client Connection

WIPS

NaaS

EAP/802.1x Failure (Major)

MAC Auth Failure (Major)

Association Failure (Major)

Authentication Failure (Major)

Deauth Failure (Major)

Disassoc Failure (Major)

Reassoc Failure (Major)

Roaming Failure (Major)

Portal Auth Failure (Major)

Portal Session Timeout (Major)

Portal Auth Timeout (Major)

Portal Idle Timeout (Major)

PSK Failure (Major)

Authorization Failure (Major)

DHCP Failure (Major)

DHCP Declined (Major)

Rogue AP Discovery (Minor)

WIDS Event (Minor)

AP License Installed Alert (Major)

AP License Mode Changed Alert (Major)

AP License No Connectivity Alert (Critical)

AP NaaS Expiry Day Alert (Critical)

AP NaaS Degraded State Alert (Major)