Alerts - FAQs/Troubleshooting | OmniVista® Cirrus Documentation

I can’t select a longer time period in the data filter on the Alerts screen.

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The time range options that you can select on the Alerts screen are based on the data persistency values set in Basic Settings for the Organization.

Check the values set for Alerts in the data persistency section of the Basic Settings screen (Organization > Settings > Basic Settings).
Limit for the Alerts is minimum 7 days to maximum 30 days.

I don’t see the specific type of Alerts in the summary section of the Alerts screen.

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The type of Alerts displayed is based on the Scope/Alert type selected in the Alert template. Check that the correct Scope and Time period is selected.

Click on Manage Alert Templates on the Alerts screen.
An Alert template is applied to the selected Scope. Select the Active template of the desired Scope and click on the Edit icon under the “Actions” column.
Select the missing Alert Type and save the changes.

Note that the Site Scope is always preferred over the Organization Scope.

I don’t see the live notifications in the real time.

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Live notification are displayed at the interval of one minute.
The Notification Panel displays only the latest 10 (approximately) records. To see all records, click on see all at the bottom of the panel.