NaaS License Management - FAQs/Troubleshooting

Check the NaaS mode value response from Service Manager. (Refer to How to Search Log Messages in Wazuh.)

Check the following to determine why you cannot apply a configuration to an AP:

• Check the NaaS Device Licenses screen to see if the Management Feature License has expired for the AP device.

• Check the Alerts screen to see if an “Apply configuration to AP Failure” alert was received because the device is in the Degraded state.

• Check the NaaS Device Licenses screen to see if the Management Feature License has expired for the AP device.

• Check the Alerts screen to see if the upgrade failed because the device is in the Degraded state.

Devices call the License Activation Server (LAS) periodically to get a new license. LAS itself also caches the NaaS license for a period time. Wait for 900 seconds (maybe more, based on the expiry time configuration) to get a new value from the Service Manager.

The first request to the License Activation Server always responds with “UNKNOWN” mode, and Service Manager will call a webhook to update NaaS license in LAS. Wait for the next LAS call home.

Restart wmaagent by executing the cmd /etc/init.d/wmaagent restart

• Check License Activation Server (LAS) connection information
  cat /tmp/dhcp_ocloud_info

• Verify license, response from LAS
  cat /tmp/log/license_client.log

• View NaaS information
  + AP: ubus call ap_manage getapbasicinfo

• Access the Wazuh page and login with your OmniVista Cirrus account. For example, the Wazuh log server for sqa-eu cluster: https://wazuh-sqa-eu.ovng.dev.myovcloud.com/ If you don’t have permission, please contact your Alcatel-Lucent Enterprise representative.

• On the left menu, click on Dashboard and select OVNG Log Overview on the right panel.

• To filer the log for License Actserver, click Add filter and input data:
  Field: kubernetes.namespace
  Operator: is
  Value: ovng-las
  Click Save to filter the log.

• All logs will be display in section “FileBeat K8s Logs” as shown below:

• Wazuh also provides a time range tool in the top-right corner that you can use to filter.

• To find if any keywords exist in the logs, you can add more filters with metadata:
  Field: message
  Operator: is
  Value: your_keyword_here
  For example, to check the device license mode returning from Switch Manager callback with device serial number SSZ194603165, click Add filter and input the following:
  Field: message
  Operator: is
  Value: SSZ194603165