Device has NaaS license info, but the NaaS Device License mode is “CAPEX”
Check the NaaS mode value response from Service Manager. (Refer to How to Search Log Messages in Wazuh.)
Cannot apply a configuration to an AP device
Check the following to determine why you cannot apply a configuration to an AP:
Check the NaaS Device Licenses screen to see if the Management Feature License has expired for the AP device.
Check the Alertsscreen to see if an “Apply configuration to AP Failure” alert was received because the device is in the Degraded state.
Cannot upgrade an AP device
A new NaaS device license is activated for the device, but it does not effect. The device still shows the old NaaS license
Devices call the License Activation Server (LAS) periodically to get a new license. LAS itself also caches the NaaS license for a period time. Wait for 900 seconds (maybe more, based on the expiry time configuration) to get a new value from the Service Manager.
NaaS Device License mode is “UNKNOWN”
The first request to the License Activation Server always responds with “UNKNOWN” mode, and Service Manager will call a webhook to update NaaS license in LAS. Wait for the next LAS call home.
The device does not automatically change the mode “NAAS” after call home to NaaS
Restart wmaagent by executing the cmd /etc/init.d/wmaagent restart
AP device troubleshooting commands
Check License Activation Server (LAS) connection information
Verify license, response from LAS
View NaaS information
+ AP: ubus call ap_manage getapbasicinfo
How to search log messages in Wazuh
Access the Wazuh page and login with your OmniVista Cirrus account. For example, the Wazuh log server for sqa-eu cluster: https://wazuh-sqa-eu.ovng.dev.myovcloud.com/ If you don’t have permission, please contact your Alcatel-Lucent Enterprise representative.
On the left menu, click on Dashboard and select OVNG Log Overview on the right panel.
To filer the log for License Actserver, click Add filter and input data:
Click Save to filter the log.
All logs will be display in section “FileBeat K8s Logs” as shown below:
Wazuh also provides a time range tool in the top-right corner that you can use to filter.
To find if any keywords exist in the logs, you can add more filters with metadata:
For example, to check the device license mode returning from Switch Manager callback with device serial number SSZ194603165, click Add filter and input the following: