Alerts - FAQs/Troubleshooting

The time range options that you can select on the Alerts screen are based on the data persistency values set in Basic Settings for the Organization.

• Check the values set for Alerts in the data persistency section of the Basic Settings screen (Organization > Settings > Basic Settings).

• Limit for the Alerts is minimum 7 days to maximum 30 days.

The type of Alerts displayed is based on the Scope/Alert type selected in the Alert template. Check that the correct Scope and Time period is selected.

• Click on Manage Alert Templates on the Alerts screen.

• An Alert template is applied to the selected Scope. Select the Active template of the desired Scope and click on the Edit icon under the “Actions” column.

• Select the missing Alert Type and save the changes.

Note that the Site Scope is always preferred over the Organization Scope.

• Live notification are displayed at the interval of one minute.

• The Notification Panel displays only the latest 10 (approximately) records. To see all records, click on see all at the bottom of the panel.