IoT - FAQs/Troubleshooting | OmniVista® Cirrus Documentation

IoT is enabled for the switch and the IoT record appears in the IoT Devices page but the record does not include Category, EndPoint Name, or Manufacturer.

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Check if DHCP is enabled for the Endpoint device. If a static IP is assigned, enable DHCP and reconnect the device to the switch.

I have deleted a Category but the device which I connected before deleting the category is still categorized as the deleted category.

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After deleting the IoT Category, reconnect the device to categorize the device again.

ARP is not enforced, even though ARP is selected in IoT Category and IoT devices are categorized to the same category.

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To enforce the ARP, configure the endpoint connected port as a UNP port and UNP should be applied on switch/AP. ARP enforcement works only on switch UNP ports.

I created an IoT category, connected the device, and device is categorized, but only the category and endpoint name are shown; the Manufacturer information is absent.

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Manufacturer information may be absent for some devices.

I have configured the UNP Port but ARP is still not enforced.

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Check the IoT Category Manage exception list to see if the switch or endpoint MAC address is selected.

I changed the running directory on an IoT-enabled switch but IoT is not showing any records for that switch.

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Disable and Enable IoT for that switch.

Endpoint is not showing Enforced after Manual Enforcement and endpoint reconnect.

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Manual Enforcement only applies enforcement for that moment. It is not applied for subsequent connections.

IoT endpoints are not seen after connecting endpoints to AP.

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Verify in device catalog AP activation status is ‘OV managed’.
Verify the IoT status is enabled for the AP from device catalog.
Once verified, refresh the IoT devices page and check whether correct date filter is applied.
Related config and logs in AP to troubleshoot:

/tmp/config/iot.conf
/tmp/log/iot.log

I am unable to see some column for IoT devices.

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Display of columns in table is depending upon the ‘view’ option selected. Verify what ‘view’ option is selected.
If not sure, select ‘All’ option to display all columns.

I am not able to see enforcement status or update enforcement status of category.

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Manual update of enforcement status is not allowed when automatic enforcement is enabled. Disable the automatic enforcement from settings, you will be able to see enforcement status column and can update the status manually.

Hierarchy not listed while creating custom category.

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The listed category hierarchies that have been detected from the connected endpoint and displayed for selection.

Why enforcement is not applied to device endpoint.

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Verify the automatic enforcement is ON.
Verify the endpoint mapped to correct category. Then try reconnecting the device.

UNP not getting updated after deleting UNP.

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Disconnect the connected endpoint and reconnect.