Events - FAQs/Troubleshooting
From Event Application, I can’t select the larger period in the data filter.
The time range which can be selected in Event application is based on the data persistency values set in the Basic Settings.
Check the time period selected for ‘Event Traps’ in Basic Settings.
Limit for the Traps is minimum 7 days to maximum 30 days.
For QoE Analytics,
Limit is set to 5 days by default and maximum time span can be selected is 24 hours.
This is default settings and can’t be modified.
I don’t see Live Notifications in the Real Time.
Live Notification is displayed at the interval of one minute.
Notification panel displays only the latest 10 (approx.) records and to see all notifications you can Click on ‘see all’ option at bottom.
I don’t see the specific type of Traps in the Event Application.
Traps are received from Access points depending upon the Event Type selected in the Event Configuration.
Check the correct Scope and Time period is selected.
Go to Network Events >Event Configuration.
Configuration is applied to Access Point as per device selection in the Event Configuration.
Edit the configuration, Select the missing Event type and save the changes.
Then you will start receiving selected Traps.
I don’t see the QoE Events updated in the Event Application.
QoE Events are received as per the configuration done in the external engines.
First check, correct Scope and Time period is selected.
Go to Wireless > Advanced > External Engines.
Select the engine with type ‘OmniVista Cirrus Advanced Analytics’.
Check the missing type is selected in QoE Events.
If No, select the type and set the Interval.
If Yes, please check the interval configured, the event is received as per the interval. Please check Event Application after the configured Interval Time period.
How can I modify the Severity for the Event?
Event Severity depends upon the settings done in the Event Definition.
Go to Network Events >Event Definitions.
Select the event type and click on Edit.
Can update the Severity and the Synopsis and click on save button.
The existing Events and new Events will have the modified Severity.