The Managed Service Provider (MSP) Administrator Dashboard is initially presented to an MSP Administrator at login. The Dashboard is used to create/manage Organizations, and displays widgets for any Organizations the MSP Administrator has created.

This is where the process of managing an Organization’s network begins. Once an MSP Administrator creates an Organization, the administrator can access that Organization to create sites (including the site’s physical location, buildings, and floors), and add network devices to those sites.

From this Dashboard, an MSP Administrator can also create users who can access an Organization for network management, based on access rights configured by the administrator.

An MSP Administrator can also manage any Organization network by clicking on the Access this organization button under any Organization Widget to bring up the Organization Administrator Dashboard for that Organization.

The basic functions that can be performed from this screen are described below. For detailed procedures on the functions available from the MSP Administrator Dashboard, see Create and Manage an Organization.

UI Functions

The following functions are available on the MSP Administrator Dashboard:

  • Create an Organization - Click on the Create Organization button to bring up the Organization Information Form. Once you complete the form, you will be returned to the MSP Administrator Dashboard and the new Organization widget will be displayed on the left side of the Dashboard. Click on the Request Teaser Period button at the bottom of the widget to request access to the Organization. Once access is approved, you can manage the Organization (e.g., create users, create sites, manage the network). For more details, see Create and Manage an Organization.

  • Create Users - Click on User Accounts & Roles under Users on the left-hand side menu to invite users to access the Organization. When you invite a user, you specify user permissions for the user. For more details see Configure and Manage Users.

  • Access an Organization - Networks are managed from an Organization’s Dashboard. Once you are approved to access an Organization, click on the Access this organization button at the bottom of the Organization’s widget to access the Organization Administrator Dashboard. For an overview of this Dashboard, see The Organization Administrator Dashboard.

  • Edit/Delete an Organization - To edit an Organizations' name/image, or delete an Organization, click on the buttons in the top-right corner of the Organization's widget. Select Edit to change an Organization’s name or image. Select Delete to delete the Organization. Deleting an Organization will delete the associated subscription, sites, buildings, floors, devices, and walls.

  • View Login Attempts - To view login information for the MSP, click on Login Attempts under Users on the left-hand side menu to bring up the Login Attempts List. The list displays information on login attempts by time and user.

  • Search for an Organization - If you are managing a large number of Organizations, you can type the Organization name into the Search Bar at the top of the screen to filter the Dashboard view to only display a specific Organization(s).

  • MSP Settings - To change the MSP Settings, such as the name of the MSP.